General Terms of service

1. Introduction

1.1. These General Terms of service (the “Agreement”) govern the entire relationship between the Client and the Company.

1.2. Before entering into a Distance Contract, the Client will be provided with this Agreement in electronic format or another durable medium. If delivery in such form is not reasonably possible, the Company shall inform the Client, prior to entering the Distance Contract, how the Agreement may be reviewed at the Company’s premises and confirm that a free copy will be provided upon request as soon as possible.

1.3. THE CLIENT MUST READ THIS AGREEMENT CAREFULLY BEFORE ACCEPTING IT AND USING THE COMPANY’S SERVICES. BY USING THE SERVICES, THE CLIENT CONFIRMS THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THIS AGREEMENT.

1.4. This Agreement includes a mandatory arbitration clause, outlined in Section 18, requiring disputes to be resolved through individual arbitration rather than jury trials, court proceedings, or class actions.

2. Definitions

2.1. Unless otherwise specified in this Agreement, the following capitalized terms have the meanings set out below:

(a) Agreement – the contract for the provision of Services and/or Goods entered into online between the Company and the Client.

(b) Client – any user of the Company’s Services and purchaser of Goods under this Agreement.

(c) Company – shall mean:

• UAB NARA Health, a company registered in Lithuania under company code 306313396, with its registered address at Paupio g. 50, 11341 Vilnius, Lithuania, email: support@trynarahealth.com;
  
  

The Company is responsible for providing subscription services and customer support, including refunds and chargebacks, on behalf of the associated entity providing the Goods and Services.

(d) Offer – the Client’s submission to purchase Goods and/or Services from the Company via the Website.
(e) Privacy Policy – the Company’s privacy policy, published on the Website.
(f) Services – access to the Website, including all information, text, images provided therein, and subscription to Goods.
(g) Goods – supplements and/or other physical products sold online by the Company.
(h) Distance Contract – a contract entered into between the Company and the Client as part of a system organized for distance sales of Goods.
(i) Website – the Company’s website, accessible at https://trynarahealth.com.

3. Submission of the Offer

3.1. The Company will provide the Client with the ability to submit an Offer.

3.2. To submit an Offer, the Client must provide certain information by completing the available options or filling in required details. The Client is obliged to provide current, accurate, and complete information.

3.3. By submitting the required information, the Client makes an Offer. The Offer shall include, at minimum:

• 3.3.1. payment amount for the selected Services and/or Goods;
• 3.3.2. available payment options, including credit card or other accepted methods;
• 3.3.3. other details the Company considers relevant.
  
  

3.4. Acceptance of the Offer

3.4.1. All Offers are subject to acceptance by the Company. The Company may reject or cancel any Offer to purchase Services and/or Goods via the Website, in full or in part, at its sole discretion and for any reason. The Company may request and verify additional information prior to accepting any Offer or shipping Goods.

3.5. Goods sold via the Website are strictly for personal use and not resale. The Client is prohibited from reselling any Goods without prior written consent from the Company. Orders suspected of resale purposes may be cancelled.

4. Distance Contract

4.1. The Distance Contract between the Company and the Client is considered concluded at the moment the Company confirms acceptance of the Offer.

4.2. After conclusion of the Distance Contract, the Company shall, without undue delay and no later than the delivery of the Goods or Services, provide the Client with a confirmation of the Distance Contract on a durable medium (e.g., by email).

4.3. The Distance Contract applies solely to the relationship between the Company and the Client. Any third-party terms or conditions referenced by the Client shall not apply, unless explicitly agreed in writing by the Company.

5. Price and Payment

5.1. The prices of Goods and Services are displayed on the Website and are inclusive of applicable taxes, unless otherwise specified.

5.2. The Client agrees to pay the Company the price presented at the time of placing the Offer.

5.3. Payment may be made using available methods displayed during checkout, including but not limited to credit cards, debit cards, or other accepted payment providers.

5.4. By submitting payment information, the Client authorizes the Company (or its authorized payment processor) to charge the applicable amount to the selected payment method.

5.5. The Company reserves the right to change prices at any time. Such changes shall not affect Offers already submitted and accepted by the Company.

5.6. In case of unsuccessful payment collection, the Company may attempt to charge the Client’s provided payment method again, or suspend access to Services and/or shipment of Goods until successful payment is received.

6. Delivery of Goods 

6.1. Goods shall be delivered to the delivery address provided by the Client during checkout. The Client is responsible for providing accurate and complete delivery details.

6.2. Estimated delivery times are displayed on the Website or communicated to the Client, but are not guaranteed. The Company shall not be liable for delays outside of its reasonable control.

6.3. Risk of loss or damage to Goods passes to the Client once the Goods have been delivered to the address specified by the Client.

7. Return Policy

7.1. If you are shopping as a consumer under applicable law, you have the right to cancel your Distance Contract within 14 (fourteen) calendar days, without having to give us a reason, unless the law states otherwise.

7.2. The 14-day cancellation period starts from:
a) the day you, or someone you’ve chosen (other than the delivery carrier), physically receive the goods; or
b) if your order included several goods delivered separately, the day you or your chosen person receive the last item; or
c) for services, the day the Distance Contract is concluded.

7.3. To cancel, you need to let NARA Health know by sending us a clear statement (for example, a letter by post or an email). We may provide a standard withdrawal form on our website that you can use, but you are not obliged to use it.

7.4. To stay within the cancellation period, it’s enough to send your withdrawal notice before the 14-day period expires.

7.5. If you cancel, we will refund all payments we received from you, including standard delivery costs (but not any extra costs if you chose a more expensive shipping option). We will do this without unnecessary delay and no later than 14 (fourteen) days after we are informed of your decision.

7.6. Refunds will be made using the same payment method you used for the original order, unless you agree to something different. You will not be charged any fees for the refund.

7.7. We may hold back the refund until we receive the returned goods or you provide proof that you’ve sent them back – whichever comes first.

7.8. You must return the goods without delay, and no later than 14 (fourteen) days after telling us you are cancelling. You will cover the direct cost of returning the goods, unless we agree otherwise.

7.9. You are responsible for any reduction in the value of the goods caused by handling beyond what is necessary to check their nature, characteristics, and functioning.

7.10. Please note that your right to cancel does not apply to some goods or services, in line with applicable law, including but not limited to:
a) goods made to your specifications or clearly personalized;
b) goods that are sealed for health or hygiene reasons, if you have unsealed them after delivery.

8. Complaints and Warranty

8.1. The Company shall be liable for lack of conformity of the Goods with the Distance Contract that becomes apparent within the statutory warranty period, subject to applicable consumer protection laws.

8.2. The Client must notify the Company of any non-conformity without undue delay after becoming aware of it. The notification may be submitted electronically or in writing using the contact details provided on the Website.

8.3. In case of non-conformity, the Client is entitled to request repair, replacement, or, where applicable, an appropriate price reduction or termination of the Distance Contract, in accordance with applicable law.

8.4. The Company shall not be liable for defects or damages resulting from improper use, handling contrary to the instructions, normal wear and tear, or failure to follow maintenance guidelines.

9. Subscriptions and Auto-Renewals

9.1. When you purchase a subscription from NARA Health, you agree to receive recurring deliveries of the selected product(s) at the frequency and price displayed at checkout. Subscription details, including pricing, billing frequency, and any subscription-related discounts, are clearly disclosed before purchase and confirmed via email.

9.2. All subscriptions include a minimum commitment of two (2) fulfilled deliveries (“Minimum Commitment Period”).
The Minimum Commitment Period allows us to offer exclusive subscription pricing and benefits.
The subscription may not be canceled before two successful deliveries have been completed, except where required by applicable law.

9.3. Subscription pricing may include a discount compared to one-time purchases or other promotional benefits.
These discounts are granted in exchange for the Minimum Commitment Period.
If a customer requests cancellation after the first delivery but before completing the Minimum Commitment Period, the subscription discount applied to the first order will be retroactively removed.
In such cases, the customer authorizes NARA Health to charge the difference between the discounted subscription price and the regular one-time purchase price for the first order to the original payment method.

9.4. By purchasing a subscription, you authorize NARA Health to store your payment method securely and charge it automatically for each recurring order.
Charges are processed at the start of each billing cycle or renewal period.
Prepaid subscriptions (if offered) are charged in full at the time of purchase

9.5. Unless otherwise stated, subscriptions renew automatically at the selected delivery frequency until canceled in accordance with this policy.
To avoid being charged for the next delivery, cancellation must be completed before the next scheduled renewal date.

9.6. After completing the Minimum Commitment Period, you may cancel or modify your subscription at any time before the next renewal.
You can manage your subscription by:
Logging into your account on our website, or
Contacting our customer support team using the contact details provided on our website.If an order has already been processed or shipped, cancellation will apply to future deliveries only.

9.7. Subscription payments are non-refundable, except where required by applicable law or explicitly stated in a specific promotional offer.
Orders that have already been processed or shipped are not eligible for refunds.

9.8. NARA Health reserves the right to update subscription pricing, benefits, or terms.
Any material changes will be communicated in advance in accordance with applicable U.S. laws.Continued use of the subscription after such notice constitutes acceptance of the updated terms.

9.9. For questions regarding subscriptions, billing, or cancellations, please contact our customer support team via the contact information provided on our website.

10. Limitation of Liability

10.1. To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with:
a) the use of, or inability to use, the Website, Goods, Services;
b) unauthorized access to or use of the Client’s accounts, payment information, or data;
c) any interruption, suspension, or termination of the Website, or related services;
d) events beyond the reasonable control of the Company, including but not limited to force majeure circumstances.

10.2. Except as otherwise required by mandatory consumer protection law, the Company’s total liability for any claims arising under these Terms shall not exceed the total amount paid by the Client to the Company in the 12 (twelve) months preceding the claim.

10.3. Nothing in these Terms shall exclude or limit the Company’s liability where such exclusion or limitation is unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

11. Intellectual Property and Privacy

11.1. Intellectual Property Rights

11.1.1. All content made available on or through the Website, Goods, Services,, including but not limited to text, graphics, logos, trademarks, service marks, images, videos, audio, software, source code, and databases (“Company Content”), is the exclusive property of the Company or its licensors and is protected by applicable intellectual property laws.

11.1.2. The Client is granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Company Content solely for personal, non-commercial purposes and in accordance with these Terms.

11.1.3. The Client shall not, without prior written consent from the Company:
a) reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, or otherwise exploit the Company Content;
b) use any trademarks, trade names, or service marks of the Company in any manner likely to cause confusion;
c) reverse-engineer, decompile, or disassemble any part of the Website, or software provided by the Company, except where such restriction is expressly prohibited by law.

11.1.4. Any unauthorized use of the Company Content shall constitute a material breach of these Terms and may result in termination of the Client’s rights under Section 9.

11.2. Privacy and Data Protection

11.2.1. The Company collects, processes, and stores personal data of Clients in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable.

11.2.2. The types of personal data processed may include, but are not limited to:
a) identification data (e.g., name, surname);
b) contact information (e.g., email address, telephone number, billing/shipping address);
c) payment and transaction data;
d) account details and preferences;
e) technical data such as IP address, device identifiers, and browsing activity.

11.2.3. Personal data shall be processed for the following purposes:
a) to perform contractual obligations and deliver Goods, Services;
b) to manage Client accounts and Subscriptions;
c) to provide customer support;
d) to send marketing communications where legally permitted and subject to Client consent, where required;
e) to ensure security and fraud prevention;
f) to comply with legal obligations.

11.2.4. The Company shall implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data.

11.2.5. Clients shall have the following rights under applicable data protection laws:
a) right of access to personal data;
b) right to rectification of inaccurate or incomplete data;
c) right to erasure (“right to be forgotten”);
d) right to restriction of processing;
e) right to data portability;
f) right to object to processing, including direct marketing;
g) right to lodge a complaint with a supervisory authority.

11.2.6. The Company’s detailed privacy practices are outlined in its Privacy Policy, which forms an integral part of these Terms. In case of conflict, the provisions of the Privacy Policy shall prevail with respect to personal data processing.

12. Liability

12.1. The information provided on the website or through the services may not be suitable or adequate for the client's specific purposes, and it is the client's responsibility to verify all information before relying on it. Any decisions made based on information available on the website or received through the client's use of the services are entirely the client's responsibility.

12.2. The client expressly understands and agrees that NARA Health shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or damages arising from lost profits, data, business interruption, loss of goodwill, loss of use, or other losses, whether based on warranty, contract, tort, or any other legal theory (even if NARA Health has been advised of the possibility of such damages), arising out of: (i) the use or inability to use services; (ii) any link provided in connection with the services; (iii) materials or information contained on any linked website; (iv) client’s reliance on any services; (v) interruption, suspension, or termination of the services; (vi) timeliness, deletion, misdelivery, or failure to post or store any information; or (vii) any matter related to the client's use of the services. In no event shall NARA Health’s total liability to the client relating to their use of the services exceed the total amount paid by the client to NARA Health for the goods in the transaction(s) that caused the damages.

12.3. A party to this agreement shall be released from liability for non-fulfillment if it can demonstrate that the non-fulfillment resulted from force majeure. NARA Health shall not be liable for losses caused by force majeure, including riots, war, natural events, or other circumstances outside the company's control (such as strikes, lockouts, traffic delays, or administrative actions of domestic or foreign authorities). The client must provide written notice of force majeure within 14 calendar days of the event. NARA Health will notify the client of force majeure by email, website when possible.

12.4. Liable company: 1) NARA Health UAB, as the administrator of the website, provider of the services, and owner and seller of the goods; 2) associated companies (e.g., subscription service managers) for handling payments, refunds, and chargebacks. Liability of NARA Health is limited to direct damages unless otherwise required by law.

12.5. Given the nature of the services and/or goods provided, and the client's control over their own usage, NARA Health makes no warranty regarding results or outcomes from using the services and/or goods.

12.6. NARA Health may provide links to third-party websites or apps. These links are provided “as-is,” and the client agrees that NARA Health is not responsible for the operation of such links. NARA Health does not guarantee or endorse content, advertising, products, or materials available through these links, and will not be held responsible for any damage or loss arising from their use.

13. Medical disclaimer

13.1. Prior to using any goods, services provided by NARA Health, the client should consult their healthcare provider.

13.2. NARA Health is not a medical organization and does not provide medical advice. No content or information provided through NARA Health services should be considered medical advice or used as a substitute for professional medical guidance. The client is solely responsible for evaluating their health and seeking appropriate medical assistance.

13.3. NARA Health recommends consulting with a medical professional before using any services.

13.4. The client should not ignore medical advice or delay seeking professional care based on information from NARA Health’s website or other communication channels.

13.5 Goods are not intended to diagnose, treat, cure, or prevent any disease.

13.6 All content (website, emails, blog posts) is informational only and not medical advice.

13.8 NARA Health is not responsible for adverse reactions from misuse, allergies, or combining goods with medications.

14. Validity and termination

14.1. This agreement is effective when the client accepts it electronically and remains in effect until terminated as described below.

14.2. NARA Health may terminate the relationship with the client if: (1) the client does not agree to the agreement; (2) the client breaches the agreement or misuses the services; (3) the client provides incorrect or incomplete information. Statutory rights of termination are unaffected.

15. Changes to agreement

15.1. This agreement, privacy policy, and any additional terms may change. NARA Health reserves the right to update this agreement, effective immediately when posted on the website.

15.2. Updated agreements will be posted online, and clients may be notified via email or website announcements.

15.3. Continued use of services after changes means the client agrees to the new terms. If not, the client should cease using the services.

16. Communication

16.1. NARA Health prefers email communication, and the client agrees by accepting this agreement. Clients must provide a valid email and check it regularly, as well as the website for updates.

16.2. Where required, information may be provided on a durable medium, including email attachments or download links. Clients are responsible for keeping copies.

16.3. Clients may request a copy of the agreement by contacting info@trynarahealth.com.

16.4. Communication is in English unless agreed otherwise.

16.5. Clients may contact NARA Health anytime at support@trynarahealth.com.

16.6. NARA Health may contact clients by phone to check order status and offer related goods/services. Payment data will be handled according to the privacy policy.

17. Dispute resolution

17.1. Governing law: Texas law applies, regardless of client location.

17.2. Informal resolution: Clients agree to attempt informal resolution before filing claims.

17.2.1. Complaints about goods/services: contact info@trynarahealth.com.

17.2.2. Complaints about subscriptions, refunds, or chargebacks: contact support@trynarahealth.com.

17.2.3. Clearly state grounds for complaint; NARA Health will respond within 14 calendar days. Unresolved disputes after 30 days may proceed to formal claims.

17.3. Arbitration: All disputes (except small claims) are subject to final, binding individual arbitration, waiving jury trial rights. The arbitrator, not a court, will resolve issues.

17.4. Individual arbitration only; class actions or class arbitrations are not permitted.

17.5. Clients may opt out of arbitration within 14 days by emailing info@trynarahealth.com with full details.

17.6. Arbitration will be administered by AAA under Consumer Arbitration Rules. Hearings may occur via teleconference or videoconference unless in-person is necessary. Arbitrator decisions are final and enforceable.

18. Other Terms

18.1. Only the client and NARA Health have rights under this agreement.

18.2. Client may not assign rights without written consent. NARA Health may assign rights at its discretion.

18.3. Invalid provisions will be severed; remaining terms remain enforceable.

18.4. Services are provided “as is” and “as available.” NARA Health disclaims all warranties, including merchantability or fitness for purpose. The client agrees that their sole remedy is to stop using services.

18.5. By using the services, the client acknowledges having read, understood, and agreed to this agreement.

19. Authorized reseller requirement

19.1. Products and services may only be sold by authorized retailers. Unauthorized resale is prohibited.

19.2. NARA Health may take legal action against unauthorized resellers, including trademark or contract claims.

19.3. Products from unauthorized sellers are not covered by the return policy.

19.4. NARA Health is not responsible for issues arising from unauthorized resale.

20. Product Availability and Formulation Changes

NARA Health reserves the right, at its sole discretion, to modify, discontinue, or update any product, including but not limited to flavors, formulations, ingredients, or packaging, at any time and without prior notice. While such changes may occur, NARA Health shall ensure that all products continue to meet applicable quality and safety standards. The Company shall not be liable for any inconvenience or perceived loss resulting from such modifications or discontinuations.

For any questions regarding these Terms, contact us at info@trynarahealth.com

NARA HEALTH, UAB Address: Paupio g. 50, 11341 Vilnius, Lithuania
Company Code: 302551674
VAT Code: LT100016262911
support@trynarahealth.com
+370 653 12383